Refund policy

1. Standard Items: 7-Day Return Policy We have a 7-day return policy for standard, non-customized items, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your standard item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Custom & Made-to-Order Items Because our artisan jewelry is uniquely forged and tailored specifically for your measurements, all customized products (including custom sizes, bespoke metalworks, and custom engraving) are strictly non-refundable and non-exchangeable. 

• Order Modifications & Cancellations: Cancellations or modifications to your custom order are only accepted within 24 hours of placement. Once production begins, the order is final.

• Dispatch Times: As every piece is meticulously handcrafted to your specifications, production times vary. The estimated processing and final dispatch timeframe for each custom item are explicitly listed on its respective product detail page.

3. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right. (Note: This applies to both standard and custom items).

4. How to Start a Return (For Eligible Items) To start a return for an eligible item, or if you encounter any issues with a custom piece, please contact us at yunsanapo@gmail.com.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at yunsanapo@gmail.com.